Area of Specialization Mr. Chen specializes in airline and integrated carrier operations, safety, security, customer service, distribution, organization and staffing. At SH&E, Mr. Chen has advised investors on the potential of established and start-up U.S. airlines. He developed and evaluated strategic, business, operations, security and service plans for airlines and other transportation companies. As a member of the SH&E/Flight Safety Foundation Safety and Security team, he performs operations and security audits at numerous global airlines.
Client
Engagement
Transportation Security Administration
Developed post 9/11 passenger and baggage security “best practices” that became standards in the U.S.
Major U.S. airline
Developed operational and cost projections to support a proposed employee-led buyout.
Major African Airline
Implemented major changes in sales distribution, FFP, airport operations and systems operations control division at African’s largest airline.
Major Mexican Airline
Assessed all elements of its passenger and cargo divisions as part of a restructured strategic plan.
Major East Asian airline
Evaluated the airline’s staffing, service provision and operations in its strategic re-structuring.
Major U.S. airline
Right-sized hub and station operations, helping it emerge from Chapter 11 bankruptcy.
SE Asian Ministry of Finance
Developed management and staff incentive programs for its national carrier for achieving financial, operational and safety goals.
U.S. airlines
Developed and implemented business plans for several F.A.R. 121 U.S. start-up airlines.
Airlines
Evaluated airport, cargo and distribution divisions of U.S. Asian, Middle Eastern and African airlines
Airlines
Audited security, ground operations and dangerous goods policies and practices to ICAO/IATA standards and recommended best practices.
Airlines
Participated in pre-privatization evaluations of European, Middle Eastern and Asian airlines.
Background Prior to joining SH&E, Mr. Chen served as Director of Customer Service for Emery Worldwide – Purolator Courier where he oversaw the merger of the two customer services and terminal operations units. At Purolator Courier, he consolidated field service operations and created a corporate Quality Assurance function. Prior to that, Mr. Chen held numerous managerial positions at United Airlines and earned recognition as Manager of the Year, Eastern Division
Education
BA, Economics, Columbia College, New York
IOSA Certified Auditor
ISO 9000 – Certified Lead Auditor
